Terms & Conditions

Last updated: July 2026

Welcome to Stevenson’s Art Store. These Terms & Conditions govern your use of our website and any purchases you make from us. By using our website or placing an order, you agree to these Terms.

1. About Us

Stevenson’s Art Store is a limited company operating an online retail business supplying art materials, creative tools and related products throughout the United Kingdom.

Company number: SC884915

Registered Address:

4, Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

Website: https://stevensonsartstore.co.uk

2. Using Our Website

You agree to use our website lawfully and in a way that does not interfere with other users or the operation of our website.

You must not attempt to gain unauthorised access to our systems, upload malicious software or misuse the website in any way.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

3. Customer Accounts

To create an account on our website, you must be at least 16 years of age.

When registering an account, you agree that the information you provide is accurate, complete and kept up to date. If any of your details change, you should update your account or contact us so we can amend your information.

You are responsible for maintaining the confidentiality of your account login details and password, and for all activity carried out using your account. If you believe your account has been accessed without your permission or your password has been compromised, please notify us as soon as possible.

We reserve the right to suspend or close accounts where we reasonably believe these Terms have been breached or where fraudulent or abusive activity is suspected.

If you choose to receive marketing communications from us, you may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly. For more information about how we use your personal information, please see our Privacy Policy.

4. Products

We aim to ensure all product descriptions, images and prices are accurate.

Product images are provided for illustration purposes. Colours may vary depending on your screen or device.

Availability shown on our website does not guarantee stock until your order has been accepted.

From time to time manufacturers may update packaging or product specifications without prior notice.

5. Pricing

All prices are shown in Pounds Sterling (£) and include VAT where applicable.

Delivery charges are calculated separately during checkout.

Although we take care to ensure pricing is accurate, genuine pricing errors may occasionally occur. If this happens before your order has been accepted, we will contact you with the correct price and give you the option to continue or cancel your order.

6. Orders

When you place an order you will receive an email acknowledging receipt.

This acknowledgement does not mean your order has been accepted.

A contract is formed only when we dispatch your order.

We reserve the right to refuse or cancel orders where we reasonably believe fraud has occurred, payment cannot be authorised, products are unavailable, or an obvious pricing error has occurred.

7. Payment

Payment must be received before goods are dispatched.

We accept the payment methods displayed during checkout.

Payment information is processed securely by our payment providers. We do not store your full payment card details.

8. Delivery

We currently deliver within the United Kingdom only.

Estimated delivery times are provided for guidance and are not guaranteed.

We may use Royal Mail or other reputable courier services depending on the size, weight and destination of your order.

If delivery is delayed for reasons outside our reasonable control, we will keep you informed where possible.

Risk in the goods passes to you upon delivery.

Ownership of the goods transfers once payment has been received in full.

9. Cancellations and Returns

If you purchase goods online, you generally have the legal right to cancel your order within 14 days of receiving your items under the Consumer Contracts Regulations.

To exercise this right, please contact us before the cancellation period expires.

Returned goods should be unused, in a resaleable condition and returned with any original packaging where reasonably possible.

You are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.

Certain products may be excluded from cancellation rights where permitted by law, including personalised or custom-made items.

These Terms do not affect your statutory consumer rights.

10. Faulty or Incorrect Items

If you receive goods that are faulty, damaged or incorrect, please contact us as soon as reasonably possible.

Where goods are confirmed to be faulty or not as described, we will provide an appropriate remedy in accordance with your statutory rights, which may include repair, replacement or refund.

11. Promotions, Discounts and Offers

From time to time we may offer promotional discounts, voucher codes, seasonal offers and student discounts.

Additional terms may apply to individual promotions and will be published alongside the relevant offer.

Unless expressly stated otherwise:

• only one promotional code may be used per order;
• promotions cannot be exchanged for cash;
• promotions may exclude selected products or brands;
• promotions may be withdrawn or amended at any time where reasonably necessary.

12. Student Discount

Stevenson’s Art Store may offer a student discount to eligible customers.

Eligibility requirements, verification methods and any exclusions will be published on our Student Discount page.

We reserve the right to withdraw or amend the student discount scheme at any time.

13. Loyalty Programme

We may introduce a customer loyalty programme in the future.

If introduced, separate Loyalty Programme Terms will explain how rewards are earned, redeemed and managed.

Participation in any loyalty programme will be subject to those additional terms.

14. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product descriptions and branding, belongs to Stevenson’s Art Store or our licensors unless otherwise stated.

You may not reproduce, distribute or commercially use any content without our written permission.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to applicable law, we are not liable for indirect or consequential losses arising from your use of our website or products.

Our total liability for any claim relating to an order will not exceed the amount paid for that order, except where legislation provides otherwise.

16. Privacy

We take your privacy seriously.

Our collection and use of personal information is explained in our Privacy Policy and Cookie Policy.

17. Website Availability

We aim to keep our website available at all times but cannot guarantee uninterrupted access.

We may suspend access temporarily for maintenance, updates or security reasons.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on our website with the date of the most recent revision.

19. Governing Law

These Terms are governed by the laws of Scotland.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the Scottish courts, except where consumer protection law provides otherwise.

20. Contact Us

If you have any questions about these Terms, please contact us:

Stevenson’s Art Store

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

Address:

4, Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Delivery Policy

Last updated: July 2026

At Stevenson’s Art Store, we aim to deliver your order as quickly, safely and efficiently as possible. This Delivery Policy explains how we process, dispatch and deliver orders within the United Kingdom.

Delivery Area

We currently deliver to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

Processing Your Order

Orders are normally processed during our business hours, Monday to Friday (excluding public holidays).

Once your order has been dispatched, you will receive a confirmation email. Where available, tracking information will be provided.

Please note that placing an order does not guarantee immediate dispatch. Processing times may vary during busy periods or when products are temporarily out of stock.

Delivery Services

We work with reputable delivery partners to ensure your order reaches you safely. Depending on the size, weight and destination of your order, we may use:

• Royal Mail
• DPD
• Evri
• DHL
• Other trusted courier services where appropriate

The delivery service used will be selected at our discretion unless you have chosen a specific delivery option during checkout.

Delivery Times

Estimated delivery times are shown during checkout and are provided as guidance only.

While we do everything we can to meet estimated delivery dates, delays can occasionally occur due to factors outside our control, including severe weather, transport disruption or courier delays.

We are not responsible for delays caused by circumstances beyond our reasonable control.

Delivery Charges

Delivery charges are clearly displayed during checkout before payment is made.

Any free delivery promotions will be subject to their own terms and conditions.

Missed Deliveries

If no one is available to accept delivery, the courier may:

• leave the parcel in a designated safe place (where available);
• leave the parcel with a neighbour;
• attempt redelivery; or
• take the parcel to a local collection point.

Please follow the instructions provided by the courier.

Incorrect Delivery Information

Please ensure your delivery address is accurate before completing your order.

We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

If you realise you've entered an incorrect address, please contact us as soon as possible. We will do our best to update your order before it is dispatched, although we cannot guarantee changes can be made.

Damaged Deliveries

If your parcel arrives visibly damaged, please photograph the package before opening it where possible.

If the contents are damaged, please contact us promptly with:

• your order number;
• photographs of the damaged item(s);
• photographs of the packaging (where possible); and
• a brief description of the issue.

We'll investigate the matter and arrange an appropriate resolution.

Lost Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us.

We'll work with the delivery provider to investigate and keep you informed throughout the process.

Where a parcel is confirmed as lost, we'll arrange a replacement or refund in accordance with your statutory rights.

Delivery Restrictions

Some products may be subject to delivery restrictions due to their size, weight or the nature of the product.

Where restrictions apply, these will be made clear on the relevant product page whenever possible.

Contact Us

If you have any questions about delivery, please contact us.

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

Address:

Stevenson's Art Store

4, Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Returns & Refunds Policy

Last updated: July 2026

At Stevenson’s Art Store, we want you to shop with confidence. If something isn't quite right, we'll do our best to put it right quickly and fairly.

This policy explains your rights when returning items purchased from our website.

Your Right to Cancel

If you purchase goods online, you generally have the legal right to cancel your order within 14 days of receiving your items under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, please contact us before the 14-day cancellation period expires.

Once you've informed us that you wish to cancel, you should return the goods to us within 14 days.

Returning an Unwanted Item

You may return most unused items if:

• they are in a resaleable condition;
• they are complete with any original packaging where reasonably possible;
• they have not been used beyond what is necessary to inspect them as you would in a physical shop.

Unless the return is due to our error or a faulty product, you are responsible for the cost of returning the item.

We recommend using a tracked delivery service, as we cannot accept responsibility for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we'll process your refund as quickly as possible.

Where a return is made under your statutory cancellation rights, we'll refund:

• the cost of the goods; and
• the standard delivery charge originally paid (where applicable).

Refunds will normally be made using the same payment method used for the original purchase.

Please allow several working days for your payment provider to process the refund after it has been issued.

Faulty, Damaged or Incorrect Items

If you receive an item that is:

• faulty;
• damaged during delivery; or
• not the item you ordered,

please contact us as soon as possible.

Where appropriate, we may ask for photographs to help us investigate.

If the item is confirmed to be faulty, damaged or supplied incorrectly, we'll arrange an appropriate remedy in accordance with your statutory rights. This may include:

• a replacement;
• a repair (where appropriate); or
• a full refund.

We'll also reimburse any reasonable return postage costs where the return is due to our error or a faulty item.

Items That Cannot Usually Be Returned

Unless faulty or not as described, we cannot normally accept returns for:

• personalised or custom-made products;
• products made to your own specification;
• sealed items that are unsuitable for return for hygiene reasons once opened (where applicable); or
• any other products excluded from cancellation rights under UK consumer legislation.

If you're unsure whether your item can be returned, please contact us before sending it back.

Packaging Your Return

Please package returned items carefully to help prevent damage during transit.

Where possible, include:

• your order number;
• your name;
• a brief explanation for the return.

This helps us process your return more quickly.

Exchanges

We do not currently offer direct exchanges through our website.

If you'd like a different item, we'll normally recommend returning your original purchase (where eligible) and placing a new order.

Your Statutory Rights

Nothing in this policy affects your legal rights under UK consumer protection legislation, including the Consumer Rights Act 2015.

Contact Us

If you have any questions about returning an item, please get in touch.

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

Address:

Stevenson's Art Store

4, Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Privacy Policy

Last updated: July 2026

Stevenson's Art Store is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK data protection law.

Stevenson's Art Store is the data controller for the personal information collected through our website.

Contact Details

Stevenson's Art Store

4, Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

2. Information We Collect

Depending on how you use our website, we may collect:

Information You Provide

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login details
• Order history
• Customer service enquiries
• Product reviews you choose to submit

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Referring website
• Cookies and similar technologies

Please see our Cookie Policy for more information.

3. How We Use Your Information

We use your information to:

• process and deliver your orders;
• provide customer support;
• create and manage your customer account;
• process payments;
• prevent fraud;
• improve our website and services;
• comply with legal obligations;
• communicate with you about your order.

Where you've given your consent, we may also send marketing emails about new products, promotions and special offers.

You can unsubscribe from marketing communications at any time.

4. Our Legal Basis for Processing

We process your personal information where:

• it is necessary to fulfil our contract with you;
• it is necessary to comply with legal obligations;
• it is in our legitimate business interests (provided these do not override your rights); or
• you have given your consent.

5. Payment Processing

We do not store your full payment card details.

Payments are securely processed by our authorised payment providers.

6. Sharing Your Information

We only share personal information where necessary.

This may include:

• payment providers;
• delivery companies;
• website hosting providers;
• IT and security providers;
• marketing service providers (where applicable);
• professional advisers;
• law enforcement or regulatory authorities where required by law.

We never sell your personal information.

7. International Transfers

Where any of our service providers process information outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection law.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online system can ever be completely secure, we continually work to maintain appropriate security standards.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and tax requirements.

Retention periods may vary depending on the type of information involved.

10. Your Rights

Under UK data protection law, you may have the right to:

• access your personal information;
• correct inaccurate information;
• request deletion of your personal information;
• restrict certain processing;
• object to certain processing;
• request transfer of your personal information where applicable;
• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

11. Marketing

We will only send marketing communications where permitted by law or where you have chosen to receive them.

You can unsubscribe at any time by:

• clicking the unsubscribe link in our emails; or
• contacting us directly.

12. Cookies

Our website uses cookies and similar technologies to help the website function properly, improve performance and understand how visitors use our website.

Please see our Cookie Policy for further information.

13. Children's Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information from children without appropriate legal basis or parental involvement where required.

If you believe a child has provided personal information to us, please contact us so we can investigate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us.

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

Address:

Stevenson's Art Store

4, Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

16. Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve your concerns.

Cookie Policy

Last updated: July 2026

This Cookie Policy explains how Stevenson’s Art Store uses cookies and similar technologies when you visit our website.

By continuing to use our website, you acknowledge that cookies may be used in accordance with this policy. Where required by law, we will ask for your consent before placing non-essential cookies on your device.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website.

They help websites function correctly, remember your preferences, improve performance and provide information about how visitors use the website.

2. How We Use Cookies

We use cookies to:

• ensure our website functions correctly;
• remember your preferences and settings;
• keep your account securely signed in;
• support shopping basket and checkout functionality;
• understand how visitors use our website;
• improve the performance and usability of our website;
• measure the effectiveness of our marketing, where applicable.

3. Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website. They enable features such as secure login, shopping baskets and the checkout process.

These cookies cannot normally be disabled through our cookie banner because they are necessary for the website to function.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website so we can improve its performance and user experience.

Information collected is generally aggregated and does not directly identify individual visitors.

These cookies will only be used where you have provided your consent, where required.

Functional Cookies

These cookies remember choices you make, such as your preferred language or other website preferences, to provide a more personalised experience.

Marketing Cookies

Marketing cookies help us measure the effectiveness of advertising and may be used to show you relevant advertisements on other websites.

These cookies will only be used where you have given your consent.

4. Third-Party Cookies

Some cookies may be placed by trusted third-party service providers that help us operate our website and services.

Depending on the services we use, these may include payment providers, website analytics providers, customer support tools and marketing platforms.

We will update this policy as our website services evolve.

5. Managing Cookies

You can manage your cookie preferences at any time through our cookie consent banner or preference centre, where available.

Most web browsers also allow you to block, delete or manage cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

6. Changes to This Policy

We may update this Cookie Policy from time to time.

Any changes will be published on this page together with the date of the latest revision.

7. Contact Us

If you have any questions about this Cookie Policy, please contact us.

Stevenson's Art Store

4 Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

Website Disclaimer

Last updated: July 2026

The information provided on the Stevenson’s Art Store website is for general information purposes only. While we make every effort to ensure the information on our website is accurate and up to date, we do not guarantee that all content will always be complete, accurate or free from errors.

Product Information

We aim to ensure that product descriptions, specifications, images and pricing are accurate at the time they are published.

Manufacturers may occasionally change product specifications, packaging or formulations without prior notice. Product images are provided for illustrative purposes and colours may vary depending on your device or screen settings.

If we discover an error in product information or pricing, we reserve the right to correct it and, where necessary, cancel or amend affected orders in accordance with our Terms & Conditions.

Website Availability

We make reasonable efforts to keep our website available at all times.

However, we do not guarantee uninterrupted access and may temporarily suspend the website for maintenance, updates, security reasons or circumstances beyond our reasonable control.

External Links

Our website may contain links to third-party websites for your convenience or information.

We are not responsible for the content, availability or privacy practices of websites that we do not own or control.

The inclusion of a link does not imply our endorsement of the linked website or its contents.

Limitation of Liability

Nothing in this Disclaimer excludes or limits any liability that cannot legally be excluded under the laws of Scotland or the United Kingdom.

Subject to applicable law, Stevenson’s Art Store shall not be liable for any indirect or consequential loss arising from the use of this website or reliance on its content.

Your statutory consumer rights remain unaffected.

Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, branding, photographs, product descriptions and other materials, is owned by or licensed to Stevenson’s Art Store.

No content may be copied, reproduced, distributed or used for commercial purposes without our prior written permission.

Changes to This Disclaimer

We may update this Disclaimer from time to time.

The latest version will always be available on this page and will include the date it was last updated.

Contact Us

If you have any questions about this Disclaimer, please contact us.

Stevenson's Art Store

4 Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060

Promotions, Discounts & Rewards Terms

Last updated: July 2026

These Terms apply to all promotional offers, discount codes, student discounts and reward schemes offered by Stevenson’s Art Store unless we state otherwise for a specific promotion.

By redeeming a promotion or using a discount code, you agree to these Terms in addition to our Terms & Conditions.

1. General Promotions

From time to time, Stevenson’s Art Store may offer promotional discounts, voucher codes, seasonal offers and other special promotions.

Each promotion may have its own eligibility criteria, expiry date or product exclusions, which will be published alongside the relevant offer.

Unless otherwise stated, promotions cannot be exchanged for cash, transferred to another person or redeemed after they have expired.

2. Discount Codes

Unless a specific promotion states otherwise:

• only one discount code may be used per order;
• discount codes cannot be combined with other promotional offers;
• discount codes have no cash value;
• discount codes cannot be applied retrospectively after an order has been placed;
• discount codes may only be used before their stated expiry date;
• selected products, brands, gift cards or sale items may be excluded.

Where a promotion requires a minimum spend, this will be clearly stated as part of the offer.

3. Student Discount

Stevenson's Art Store is pleased to offer eligible students a 10% discount on qualifying purchases.

Eligibility

The Student Discount is available to customers aged 16 or over who successfully verify their student status using our chosen verification provider or any other verification method we may introduce.

We reserve the right to request additional information where reasonably necessary to confirm eligibility.

How the Discount Applies

The Student Discount:

• provides 10% off eligible products;
• does not normally apply to delivery charges unless stated otherwise;
• cannot usually be used together with another discount code or promotional offer;
• may exclude selected brands, products, gift cards or sale items.

Any exclusions will be clearly communicated where applicable.

Fair Use

The Student Discount is intended for the personal use of the verified student only.

It must not be transferred, sold or shared with others.

We reserve the right to refuse or cancel orders where we reasonably believe the discount has been obtained or used fraudulently or contrary to these Terms.

4. Rewards Programme

Stevenson's Art Store may introduce a customer rewards or loyalty programme in the future.

If we do, additional terms explaining how rewards are earned, redeemed and managed will be published before the programme launches.

Participation in any rewards programme will be subject to those additional terms.

5. Refunds

Where an item purchased using a promotional discount or discount code is returned, any refund will normally reflect the amount actually paid for the item.

If returning part of an order means the remaining items no longer qualify for a promotion, we reserve the right to adjust the refund accordingly.

Nothing in these Terms affects your statutory consumer rights.

6. Misuse of Promotions

To ensure promotions remain fair for all customers, we reserve the right to refuse, cancel or withdraw a promotion where we reasonably believe:

• a discount has been obtained fraudulently;
• a discount code has been shared or used contrary to its intended purpose;
• multiple customer accounts have been created to obtain additional discounts;
• these Terms or our Terms & Conditions have otherwise been breached.

Where appropriate, we may also suspend or close customer accounts involved in fraudulent or abusive activity.

7. Changes to These Terms

We may amend, suspend or withdraw any promotion, discount, student offer or rewards programme at any time where reasonably necessary.

Any changes will not affect orders that have already been accepted.

The latest version of these Terms will always be available on our website.

8. Contact Us

If you have any questions about our promotions, discounts or rewards, please contact us:

Stevenson's Art Store

4 Rogart Street Campus
Rogart Street
Glasgow
G40 2AA
United Kingdom

Email: info@stevensonsartstore.co.uk

Telephone: 07547 022060